Shipping policy
Shipping Policy – ElecMart
Shipping Policy
At ElecMart, we strive to deliver your lighting and electrical products quickly and efficiently.
Delivery Method
All orders are shipped via a reputable courier service to the delivery address provided by the customer during checkout.
Processing & Dispatch Time
- Orders are processed and dispatched within 1-3 business days after payment has been received and confirmed.
- Customers will be notified once their order has been shipped.
Shipping Fees
The following standard delivery charges apply:
| Region | Shipping Fee |
|---|---|
| Gauteng | R95.00 |
| All Other Provinces in South Africa | R110.00 |
Delivery Times
Delivery times may vary depending on the destination and courier service used. Once dispatched, estimated delivery times will be subject to the courier's schedule.
Incorrect Delivery Information
Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate. ElecMart will not be held liable for delays or additional costs arising from incorrect information supplied by the customer.
Delivery Delays
While ElecMart aims to dispatch all orders within the stated timeframe, delays may occur due to factors beyond our control, including courier delays, adverse weather conditions, public holidays, or other unforeseen circumstances.
Damaged or Missing Items
If you receive a damaged parcel or if any items are missing from your order, please contact us within 48 hours of receiving the delivery so that we can investigate and resolve the issue promptly.
Contact Us
For any shipping-related enquiries, please contact ElecMart's customer support team through the contact details provided on our website.